Frequently Asked Questions
Everything you need to know about shopping with Swiss Arabian KSA
Are your perfumes 100% authentic?
Yes, as the official Swiss Arabian store in Saudi Arabia, all our products are 100% authentic and sourced directly from our heritage manufacturing facilities in the UAE.
What are the shipping costs and delivery times within KSA?
We offer fast shipping across all regions of Saudi Arabia. Delivery typically takes 2-5 business days. Shipping is free for orders above 250 SAR; otherwise, a flat rate of 25 SAR applies.
What payment methods do you accept?
We accept various payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for most cities in the Kingdom.
Can I return a perfume if I don't like the scent?
To maintain hygiene standards, we only accept returns for products that are unopened and in their original sealed packaging within 7 days of delivery. We recommend trying our sample sets before committing to a full bottle.
How can I track my order?
Once your order is dispatched, you will receive an SMS and an email containing a tracking link from our courier partner to monitor your shipment in real-time.
How should I store my Swiss Arabian perfumes to maintain their quality?
To preserve the integrity of the fragrance oils, store your perfumes in a cool, dry place away from direct sunlight and extreme temperature fluctuations.